FREQUENTLY ASKED QUESTIONS


If the items you want to buy are available, please add them to the cart and proceed with the transaction. You can also pre-order the items that are not available at the moment by raising a query. Our sales support will get in touch with you shortly and let you know the estimated time in which the product is back in stock.

Please note: tracking is only available once the order has been dispatched.
You can check the status by logging into your account under orders.

We aim at undergoing a thorough check on all the items that are ready to dispatch and make sure that your order reaches you safely. However, there can be unforeseen issues. We recommend you to have a close look at the product(s) and bring any damage to our attention as soon as possible. If in case you opt for a return, we offer a 7-Day Return Policy for all products.

Returns are accepted for the following reasons:

Damaged Product
Manufacturing Defect
Incomplete Product
Incorrect Product

Our customer support will deal with the issues and ensure maximum customer satisfaction.

Yes, customers have the right to exchange or return the purchased items within 7 days from the date of purchase.

The returned product should be in its original packaging, and in the same condition as you received it.
Please ensure that all tags, peripherals, warranty/ guarantee card, and accessories are intact.

The easy return policy at That's Living is absolutely hassle-free. Once we validate the refund, we will pick up the product through our own in-house logistics team.


Please check our return policy to know more.

You may choose to cancel one or more items in your order before it is shipped, from your “My Orders” section, by clicking on the “Cancel” button within 7 days from the order confirmation date.


For more details, please refer to our cancellation policy.

Every effort is made to maintain the availability of products, but due to popularity some items may not always be available. You can check stock availability on the product information pages.

Yes, we offer product design and interior design consultation with some advance token amount which the customer can redeem as a store credit in TL stores. From the right product to the right finish, our experienced designers will guide you.

We are sorry for the inconvenience. We offer limited edition products and they may not get restocked. Please reach out to our customer support team to help you in the best possible manner.

After placing your order, our customer support team will reach you and assist you with a suitable payment option through both online and offline methods. Furthermore, they will assist you in the delivery and installation of the products.

Our prices are non-negotiable since most of our products are unique and require a lot of time and effort in the making.

Yes, we offer a guarantee on products. We are loyal to our customers and promise them that quality comes first every time.

Yes, all items are available for shipping. For the shipping costs in Qatar and Saudi Arabia, refer to our Terms & Conditions. Deliveries other than these areas are based on the location and order size.

Yes, the cost of shipping is ascertained upon several factors, including taxes, packaging, border fees, insurance, fuel, and more. Therefore, the shipping cost of some items becomes expensive.

Yes, we provide contactless delivery.

CAN'T FIND AN ANSWER TO YOUR QUESTION IN THE FAQ'S?

Please chat with our customer support team or whatsapp / call on the below given customer support contact number. We will be happy to answer your queries.

We are available for you: Monday to Saturday from 9AM to 6PM.

Email us: CONTACT@THATSLIVING.COM
Call us: +974 77266267

OUR SHOWROOMS ARE LOCATED AT

TAWAR MALL(TM) SHOWROOM

1st Floor, Tawar Mall, Al Markhiya St
Doha, Qatar
Sunday to Thursday 9AM - 10PM
Friday- 3PM - 11PM

DOHA FESTIVAL CITY(DFC) SHOWROOM

1st Floor - VIP Area, Doha Festival City.
Umm Salal Muhammed,Doha, Qatar.
Sunday to Thursday 9AM - 10PM
Friday- 3PM - 11PM

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